Orders within India will be delivered in 7 working days. Please note that estimated delivery times are to be used as a guide only and commence from the date of dispatch.

After placing an order, you will be sent an email confirming that your order has been received. Your card will be debited at the time of checkout. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will refund any charge on your credit card for the value of the items not in stock.

Unfortunately, we are unable to redirect orders once your items have been dispatched.

Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorize packages to be delivered without a signature and proof of ID.

We accept payments via Credit/Debit Cards, Payment Wallets and Net-banking. For orders within India, we also offer Cash on Delivery. Bank transfers are accepted upon special request. For inquiries regarding the same please email us on Info@shoptrov.com.

Yes. We do get fresh stock of products that are sold out based on demand. Because of our products being hand crafted, it could take up to 3 weeks for them to be available. There is an option to ‘Show Interest’ in a particular product that may be sold out. You can fill in your details and you will be notified via email if or when that item is back in stock.

While we have made every effort to display colours of the products appear as accurately as possible on the site, we cannot guarantee that your monitor or screen's display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary. Some products may also appear smaller or larger than their image displayed on the site. Also important to note is that natural fabrics do tend to vary in grain, colour shades and inclusions.

Browse through our Catalog on the website and once you have found an item, click on the ‘Add to Cart’ button. Review your selection by clicking the ‘My Cart' link at the top right of the page. You can use the Bin Icon to delete items from your Cart. If you wish to continue browsing, click on 'Continue Shopping' button. To complete your order, click on 'Check Out' button.

Yes you can return or exchange products based on certain terms and conditions. Please refer to Refund and Exchange Policies.

Sizes and dimensions have been mentioned under each product description in the Trov Catalog. Please refer to the same to know what size would best suit you. In addition, our customer care team can answer all your questions on sizing and fit - simply email Info@shoptrov.com for advice.

Yes. Trov takes your online privacy very seriously. Please refer to the Privacy Policy for more information.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Unfortunately, we do NOT ship internationally yet. However, we plan on doing so in the near future so please drop us an email on Info@shoptrov.com and we will keep you updated on the same.